Amir Hossein Hejazian and Fereshteh Lotfizadeh, Seyed. “The Effect of Relationship Marketing Components through Customer Gratitude on Customer Behavioral Loyalty in Retail Market”. British Journal of Marketing Studies 5, no. 2 (March 12, 2017): 1-14. Accessed July 18, 2025. https://bjmsjournal.org.eajournals.org/index.php/bjms/article/view/171.